Than, while you build your web site and may encounter problems in FrontPage, scripting, or web components along the way, we are here for you. When you need us, we're here.

This is customer support the BottomLine Way. You can see & feel the difference immediately. But don't take our word for it- to read reviews by customers in their own words, click here.

Accounts/billing support:
Is available Ticket System from 9a. to 5p. Monday through Friday, Pacific Standard Time.

Technical support:
Is available 24/7 via our trouble ticket system as follows:
Monday - Friday 7a. to 10 p. Pacific Standard Time
Weekends & Holidays - 9a. to 5p.
When you place a ticket into our technical support department expect a helpful resolution. Unlike many other companies, a ticket for help still means something to the folks at BottomLine.

Expertise:
Oh and one more thing: When it comes to Windows Hosting. That is what we know. It's all we do. Whether it be a FrontPage issue, an .asp or asp.net error, or a database problem. We can't develop your web site for you, but we can offer qualified, knowledgeable assistance when problems come up, as you do. So you never have to go it alone.

Network or Server disruptions:
Our state of the art Data & Network Operations Centers ensure that your site is as fast and reliable as it can be. BottomLine utilizes a high performance network and high-grade switches, routers, servers, and server specialization, that results in high performance & reliability we can put up against any web host, let alone affordable hosts. We won't bore you with the mundane & esoteric technicalities, or statistics with small print accompanying them, but, what we will tell you is that you won't realize how good you have it at BottomLine until you realize over time that you have not had to contact us for any performance reason with regard to your web site, email. The one exception is for rare but nonetheless required momentary downtime for proper server maintenance that sometimes does require operating system or server restart. These items when necessary are done during late night off-peak hours, and only last moments of time.

In event of unforeseen circumstances that cause disruption, facilities are manned, maintained, and monitored by machines, overseen by humans 24/7, to take care of them.

You do your thing and than get your sleep, we'll keep an eye on things for you here. It's our job.